All feedback will be handled in strictest confidence and will be under the jurisdiction of the management team.
You have four options to provide us with feedback:
- Use the online form below
- In person at 50 Wynford Drive, Toronto, ON
- By telephone at 1-800-619-7301
- In writing by mailing to 50 Wynford Drive, Toronto, ON, M3C 1J7
- Or by email
When the request, inquiry or complaint is received it will go to the staff member responsible and you will receive a reply within two (2) business days.
In the case of a complaint, a thorough investigation will take place that will look at the facility, the person responsible and the situation that caused the complaint. With the completion of the investigation, a report will be made and, where necessary, will make recommendations so that this type of incident will not occur again. We will report back to the complainant the pertinent details.