As an Active Member of the health and dental plan, the out of country emergency medical coverage under your Extended Health Care (EHC) plan covers you and your eligible family members for emergency medical services while you’re travelling outside the province where you live. With your Sun Life group benefits plan, you’ll have the protection you need – and you’ll have access to the expertise of our emergency travel assistance partner, Global Excel Management (GEM) 24 hours a day, 7 days a week.
Helpful Coverage Information
An emergency means an acute illness or accidental injury that requires immediate, medically necessary treatment prescribed by a doctor.
Emergency services means any reasonable medical services or supplies, including advice, treatment, medical procedures or surgery, required as a result of an emergency. When you or your family member has a chronic condition, emergency services do not include treatment provided as part of an established management program that existed before leaving your province of residence.
What to do in a medical emergency
1. You, or someone with you, must call the Global Excel Management (GEM) 24-hour operations centre before receiving medical care. The toll-free numbers are on the Travel Card. Any invasive and investigative procedures (e.g., surgery, angiogram, MRI) must be pre-authorized by GEM, except in extreme circumstances. If you don’t contact GEM, your claim could be reduced or declined.
2. Stay in touch with GEM throughout the medical emergency, until they confirm that you no longer need to do so. Please give GEM your hospital, hotel or other local telephone number where you can be reached. They can:
• refer you to physicians, pharmacists and medical facilities
• confirm your coverage and benefits
• facilitate payments to a hospital or medical provider, whenever possible
• monitor the medical situation, if you are hospitalized
What is covered?
Global Excel Management’s services
• Refer you to physicians, pharmacists and medical facilities.
• Confirm your coverage and benefits.
• Facilitate payments to a hospital or medical provider, whenever possible.
• Monitor the medical situation, if you are hospitalized Global Excel Management (GEM) may determine, with your attending physician, that you can be moved safely to a different hospital or treatment facility, or be sent home. In this case, they will guarantee and, if necessary, advance payment for transporting you.
Emergency Services
• all services and supplies while in hospital
• outpatient and physicians’ services
• ground ambulance service to the nearest hospital
• transportation to the province where you live for medical treatment, as appropriate
• hotel accommodation and meals if you have been released from hospital but GEM determines you aren’t yet able to travel
If you have a medical emergency while you’re travelling, help is just a phone call away. If you are unsure if your situation is considered an emergency or qualifies for coverage, call:
Within Canada or the USA:
1-800-511-4610
Anywhere else: 1-519-514-0351
Important: You and your dependents must be covered under your provincial healthcare plan at the time of your trip
Medi-Passport services
With Medi-Passport, you’re also covered for additional support services, up to the maximum amounts under your plan:
• hotel accommodation and meals, if your return trip is delayed by a medical emergency involving a covered family member travelling with you
• replacement transportation tickets, if you lose the use of your return ticket due to an emergency
• return home of unattended dependent children, if you are hospitalized
• visit by a family member, if you are hospitalized for more than seven consecutive days
• return of remains to your home province, in the event of death
• return of your personal or rented car
• help with arrangements for replacing lost or stolen travel documents and luggage
• translation services, to help you communicate with local medical personnel
• sending of urgent messages to your home or business
Things you should know
Your Travel Benefit may be subject to certain conditions and limits. For example, you may be covered for a certain number of days from the date you leave your province (such as 60 days), or you may be covered up to an overall maximum dollar amount. Also, an ‘emergency’ ends when you or your family member is medically stable to return to the province where you live. If you choose not to do so, any further expenses would not be covered.
Before travelling, you’ll want to know the level of coverage you have for a medical emergency, and any conditions and limits that apply. Please make sure you review your coverage in detail on mysunlife.ca or in the Extended Health Care (EHC) section of your benefits booklet.
Information at a Click
Visit our website for more details about your Travel Benefit coverage, or to print an additional Travel Card, if needed. 
• Sign in to mysunlife.ca. If you don’t have an access ID and password, you can register online from the sign-in page
• On the Homepage, select your Group Benefits contract number
• To print your pre-filled Travel Card, click on Coverage Card on the Homepage
• For details about your Travel Benefit, select read more at the bottom of the Travel Card page
On your mobile
You can also use your smartphone as your travel card by downloading the my Sun Life Mobile app on your smart phone or tablet (available through the Apple and Google Play app stores). You’ll need to set up your sign-in/access ID and password before signing in. To access your travel card:
1. Sign into my Sun Life Mobile using your access ID and password
2. On the Main menu, select Benefits
3. Select coverage card, then Travel Card