Pension and Benefits – Retired Members

1. Navigate to Benefits section and select Submit a Claim. If you belong to more than one plan, you may need to select your plan first.
2. Select the type of claim you’re submitting.
3. Complete, update or verify your personal information.
4. After agreeing to the terms and conditions, let us know who the claim is for, and if you’re claiming for a remaining balance not covered by another plan (Coordination of Benefits/COB).
5. Using your receipt, answer the questions about your claim. If you’re adding a new provider, select New Provider or Add a New Provider. This can be found in the drop down under provider.
6. Continue to follow the steps until you receive a claim confirmation.

To submit claims using the Sun Life app, download app for both Apple and Android from the app store, under Sun Life (Canada).

1. You’ll need your Access ID and password in order to sign in (the same credentials you use to sign into the desktop version of mysunlife.ca).
2. Once signed in, select Benefits.
3. Select Submit a Claim.
4. Select the type of claim you want to submit.
5. Select who the claim is for and if you’re claiming for a remaining balance not covered by another plan (COB).
6. If you haven’t submitted a claim from this provider before, you’ll need to add their details. This information should be on your receipt.
7. Select the type of expense, the service date and the amount you are claiming. If you can’t find the expense you are claiming for, select Other and select Add Photo to upload your receipt.
8. Continue to follow the steps until you receive a claim confirmation.

That’s it! No need to send in your receipts to Sun Life unless they ask for them. Please hold on to your receipts for 12 months. Sun Life will let you know once your claim is complete. Please allow up to 2 business days for the payment to show in your account.

Download medical claim form in English and French
Download dental claim forms in English and French